Message us now!
Have any questions, please message us.
Write a message
Customer support
Talk with someone over the phone to get the personalized help that you need today.

Our customer care is open Monday to Friday     8:00 a.m. to 5:00 p.m. PST.

Call toll free     
844.PCA.CHAT [722.2428]
Are you a licensed professional?
Our Practice Development Group and                   Advanced Educators are ready to assist                   physicians and clinicians with any questions.

Our professional customer care is open                   Monday to Friday 7:00 a.m. to 6:00 p.m. PST.

Call toll free     
877.PCA.SKIN [722.7546]
Need advice?
Find a local PCA practitioner for your personalized skin care advice today.
Shopping Cart (0)

You have no items in your shopping cart.

PCA Skin Certified Professionals

Privacy Policy

Effective Date: 2-18-13 Updated September 8, 2016


Thank you for visiting our website located at and/or our mobile site (together the “Site”). As part of the normal operation of our services, we collect and, in some cases, may disclose information about you. We have created the following Privacy Policy to let you know what information we collect when you visit our Site or interact with us, why we collect it, and how it is used. The practices set forth in this privacy policy apply to the personally identifiable information we maintain, whether you provide the information through our Site, or through other means. Please read this privacy policy before using the Site or submitting any personal information.

By using our Site and the services therein, you consent to the terms of our current Privacy Policy. We reserve the right to change the Privacy Policy at any time. For more information, please refer to the paragraph entitled “Changes to this Privacy Policy” detailed below. If you believe we have not adhered to this Privacy Policy or if you have any other questions regarding this Privacy Policy, please contact us at or by writing to us at:



Attn: Chief Executive Officer

6210 E. Thomas Road

Ste. 200

Scottsdale, AZ 85251




This Site is targeted for use by adults only. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any Personal Information from children under the age of 13 years. However, we hereby advise all visitors to our Site under the age of 13 not to disclose or provide any Personal Information on our Site. In the event that we discover that a child under the age of 13 has provided Personal Information to us, in accordance with the Children’s Online Privacy Protection Act (please see the Federal Trade Commission’s website at for more information about this Act), we will delete the child’s Personal Information from our files to the extent technologically possible.




In order to operate the Site and provide you with access to certain services that we offer through the Site, we, and in some cases our subsidiaries and related companies (“Affiliates”) and our Partners (defined below), collect the following types of information from you: (i) personal information by which you may be identified (“Personal Information”) and (ii) information about you and your activities on the Site or with our brand that does not identify you personally (“General Information”), such as your Internet Protocol (IP) address, domain server, the type of computer, web browser, operating system or platform you use and referrer data identifying the web pages you visited prior to and after visiting our Site, your movement and activity within the Site and your geographic location. For purposes of this Privacy Policy, “Partner” shall mean any person or entity with whom we enter into any kind of business transaction who is under an obligation to us to use reasonable care to keep Personal Information confidential.




Personal Information About You We Collect Directly from You


We, and in some cases our Affiliates and Partners, collect your Personal Information when you provide it to us when you interact with us directly through the Site, such as when you send us an email, or when you provide information to one of our certified PCA Skin specialists. The Personal Information we may collect and maintain about you includes, but is not limited to:

  • • Contact information, such as name, e-mail address, postal address, and telephone numbers;

  • • Your aesthetic and cosmetic needs;

  • • Credit/Debit card and payment information;

  • • Transaction information, such as items viewed, purchased, returned or exchanged, and the date and time of transactions;

  • • Demographic information, such as your age, gender, profession, income level and education level; and

  • • Information you share through ratings and reviews you may submit.

With regard to medical information: We do not require individuals to provide any personal medical information to us online, and we ask that you NOT share medical information about you or anyone else with us. Information you provide is NOT protected under confidentiality laws that protect physician-patient communications. Please carefully select what you choose to disclose.


Personal Information About You Received from Other Sources


Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (such as mobile devices and third-party services), from commercially available sources (such as data aggregators and public databases) and when you access our Site through a social networking site. We may access and store some or all of the following Personal Information:

  • • Contact information, such as name, e-mail address, postal address, and telephone numbers;

  • • Age and date of birth;

  • • Gender;

  • • Interests and hobbies;

  • • Cosmetic and aesthetic needs; and

  • • Your username and password for those services and other information available about or collected from you by those sources.

The information you allow us to access varies by source and social networking platform, and it is affected by the privacy settings established by those third parties. This privacy policy does not cover the practices of third parties, including those that may disclose information to us. For more information about how those third parties handle your Personal Information, please refer to their privacy policies.




In addition to collecting Personal Information from you, we, our Affiliates and Partners and our third party service providers may use a variety of technologies that automatically collect General Information. General Information is information about you or your activities on our Site that does not alone identify you personally. This includes but is not limited to your IP address, domain server, the type of computer, web browser, operating system or platform you use and referrer data identifying the web pages you visited prior to and after visiting our Site, your movement and activity within the Site and your geographic location.

  • • Cookies. The Site may place small files, called “cookies” onto your computer. Cookies are data files that websites write onto computer hard drives for record keeping purposes when you visit them. The cookie file then identifies you as a unique user. Cookies make your use of this Site more pleasing and efficient by “personalizing” your Site experience and gathering Site statistical data, such as which parts of the Site you have previously visited, what material you downloaded, your Internet provider’s domain name and country, and the addresses of websites you visited immediately before and after our Site. They enable us to tailor the information you receive and to assist our Affiliates, Partners or other third party organizations who provide services to us by identifying you as our customer or Site user. Most web browsers automatically accept cookies, unless you have configured yours not to accept them. You can program your browser not to accept cookies, but if you do, you may not be able to use certain portions of the Site and the Site will not be able to customize certain features according to your preferences. Most browsers allow you to easily remove cookies as well.

  • • Flash Cookies (LSOs). Flash cookies are pieces of data that websites using Adobe Flash (including this Site) may store on your computer that can be stored or retrieved whenever you access a page containing a Flash application. They are a form of local storage that can be used to store user preferences, save data or track users' internet activity. Flash cookies do not go away when you exit your browser and may not go away when you ask your browser to delete cookies. To manage Flash cookies, visit the Settings Manager on Adobe's website or you may also be able to manage them from your browser, depending on the type of browser you have.

  • • Web Beacons. Small graphic images or web programming code called web beacons (also known as “pixel tags” or “clear GIFs”) may be included on the pages of the Site and in email messages we send you. Web beacons or other similar technologies may be used for a number of purposes, such as to count visitors to the Site, monitor how you navigate the Site or to count how many particular articles or links posted on the Site were actually viewed.

  • • Embedded Scripts. An embedded script is programming code designed to collect information about your use of this Site, such as the links you click on. The code is temporarily downloaded to your computer from our web server or a third party provider, is active only while you are connected to the Site and is deactivated or deleted once you leave the Site.



We use your information procured and maintained above for things that may include, but are not limited to, the following:

  • • Fulfill your requests for products, services, and information, including but not limited to authorizing a purchase, and completing a transaction that you have requested;

  • • To respond to your inquiries;

  • • To allow you to take online courses or register for live seminars;

  • • Provide customer services and resolve any complaints;

  • • To respond to ratings or reviews you may have provided;

  • • For product safety purposes, such as communicating safety information to you or reporting an adverse event; Communicate with you regarding certain products, services or promotions offered by us or our Partners, provided that you have not already opted out of receiving such communications;

  • • Cross-reference with other Personal Information that we have acquired about you or may acquire about you through other sources;

  • • Improve our Site and resolve any technical problems;

  • • For research and development;

  • • Analyze the use of Site and information about visitors to our Site to understand and improve our service offerings and, in accordance with our sharing policies, discussed below, to produce anonymous or aggregated data and statistics that might help third parties develop their own products and service offerings;

  • • Customize the content you see when you visit the Site, including to develop and provide advertising and promotional information tailored to your interests. This may include what is known as online behavioral advertising, in which you may see ads promoting our products and services when visit other websites on the internet or you may receive promotional emails based on your browsing and shopping history. Depending on your browser, you should be able to stop such ads if you do not wish to see them by clearing the cookies from your browser.

  • • To protect and defend PCA, its Partners and its certified specialists and to ensure compliance with our Terms of Use;

  • • Comply with any applicable laws and regulations; and

  • • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

We may provide your information to government officials and agencies as required by law or as deemed prudent, and Partners as part of business operations.




We are committed to maintaining your trust and we want you to understand when and with whom we may share information collected about you. We may share General Information, such as aggregate user statistics, with our Partners and non-affiliated third parties. We may share data, including Personal Information about you, with our Affiliates and Partners. We may also share your Personal Information as disclosed at the time you provide your Personal Information, as set forth in the Privacy Policy and in the following circumstances:

  • • Third Party Service Providers. In some cases we may employ third party service providers as Partners, including, but not limited to, third party payment processors, to perform certain services on our behalf, including, without limitation: (i) processing and fulfilling your orders; (ii) providing customer service; (iii) shipping, sending postal mail and e-mails; (iv) analyzing, updating and correcting information we receive on the Site; (v) performing business analysis, data processing and/or quality control; (vi) providing marketing assistance, search results and links (including, without limitation, paid listings and links); (vii) processing credit card and debit card payments; (viii) hosting our databases; and (ix) providing you with information you requested. Consequently, we may share your Personal Information with these third party service provider Partners if they need it to perform services on our behalf. However, such third party service provider Partners are not authorized by us to use your Personal Information for any other purpose.

  • • Disclosure of Customer Information for Legal and Administrative Reasons. We may disclose your Personal Information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant or other legal process; (ii) to cooperate in investigations of fraud, intellectual property infringement or any other activity that is illegal or may expose us or you to legal liability; (iii) to comply with legal, regulatory or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Personal Information); (iv) to protect and defend the rights, property or safety of us, our Affiliates and Partners and any of their officers, directors, employees, attorneys, agents, contractors and partners, and the Site’s users; (v) to enforce or apply the Site’s Terms of Use; and (iv) to verify the identity of the Site’s users.

  • • Business Transfers. Your Personal Information may be transferred, sold or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt or (iv) are liquidated or otherwise reorganize. You consent to any and all such Conveyances of your Personal Information.

Except as provided in this Privacy Policy, we will not sell, rent or disclose your Personal Information we have collected without your consent.




To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we use appropriate industry-standard procedures to safeguard the confidentiality of your Personal Information. However, in today’s world you should assume that no data transmitted over the Internet, kept in electronic systems or even kept on paper can ever be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Personal Information or private communications will always remain private.


If you believe that your username or password has been stolen, you are required to notify us right away so that necessary measures can be taken.




We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it or if we determine it is in our business interests to do so. In addition, information posted in a public forum could stay in the public domain indefinitely.


Requests for information are administered in an orderly manner to the extent feasible where information is within our direct control. Please note that we have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies and such data is maintained for as long as we reasonably need it.




The Site is operated in the United States. If you are located in Canada or elsewhere outside of the United States, please be aware that some or all of the information we collect will be transferred to and processed by us or our Partners in the United States. By using the Site, or providing us with any information, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.




Residents of the State of California who have established a business relationship with us may request and obtain from us once a year, free of charge, information about the Personal Information (if any) we disclosed to third parties for their direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to:



Attn: Chief Executive Officer

6210 E. Thomas Road

Ste. 200

Scottsdale, AZ 85251

Or to


For all requests, you must put the statement “Your California Privacy Rights" in the body of your request as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. We will begin to process your request within 30 days.

If you are a minor under 18 and have a profile on the Site, you can ask us to remove your reviews or your other content by emailing us at We will begin to process your request within 30 days. It is important you understand that processing your request does not ensure complete or comprehensive removal of your content.




Some web browsers allow you to transmit a “do-not-track” signal to websites with which the browser communicates. We are not currently able to process these “do-not-track” signals.




If you believe that any Personal Information collected and maintained by us about you is not correct or has changed, please send an e-mail message to explaining the correction or change. We also may provide web pages or other mechanisms through which you can correct or update the Personal Information we have collected and maintained.


In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Site. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information.


If you ask us to delete your information, we will do so within a reasonable period of time. Please note that we may need to retain some information about you in order to satisfy our legal and security obligations. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.




If you do not want us to share your Personal Information with our Affiliates and Partners and third party service providers, or if you do not want to receive certain communications and offers from us you can “opt-out” of such sharing, communications and offers by e-mailing us at, or by writing to us at:



Attn: Chief Executive Officer

6210 E. Thomas Road

Ste. 200

Scottsdale, AZ 85251


You can also simply use the “unsubscribe” link in our marketing messages we send to you by email.

Please note that even if you unsubscribe to promotional offers or other marketing messages, we still may need to send you communications relating to products you may have purchased and your use of the Site, such as a transaction initiated by you or for other legitimate non-marketing reasons.

Also, we recognize that you have different needs at different times. We will honor your most recent request about whether to opt-out or opt-in to our marketing messages and those of our Affiliates and Partners. So, for example, if you have opted-out in the past, but then you request marketing information from us, we will consider you to have opted back in. Naturally you can opt back out at any time. Please note that some marketing materials come automatically with the purchases of products or services.




While on the Site or when viewing an e-mail or other content provided by us or the Site, you may encounter links to other websites operated by third parties. These other websites may set their own cookies, collect data or have their own privacy policies and practices. We are not responsible for the privacy practices or the content of such third party websites and we encourage you to review the privacy policies of these sites as soon as you enter them. Links to any third party website or content do not constitute or imply an endorsement or recommendation by us of the linked website or content.

If you access our Website from a social networking site or use the social media icons on our Site, you should read and accept the terms and conditions and privacy policies of those social media sites. Most social media sites collect and store information about you, which may include the fact that you visited our Site, liked our Facebook page (for example) or follow our brand on Twitter.




We reserve the right to change, modify or amend this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify our Privacy Policy, we will update the “last updated” date and such changes will be effective upon posting. If we make material changes to this Privacy Policy, we will update the “Effective Date” and will notify you by prominently posting a notice on the Site or by sending you a notice to the e-mail address we have on file for you. Any revised material changes to this Privacy Policy will only apply prospectively to Personal Information collected or modified after the Effective Date of the revised policy. It is your responsibility to periodically check and review our Privacy Policy for changes and your continued use of the site constitutes consent to this Privacy Policy.




If you have a privacy question about our Site and/or services, please e-mail: Customer Service at, or write us at:



Attn: Chief Executive Officer

6210 E. Thomas Road

Ste. 200

Scottsdale, AZ 85251


We are committed to working with you to obtain a fair resolution of any privacy concern.